What is Baltic Shop?
Baltic Shop.com is a store offering original items on the Lithuanian Marketplace from Lithuania. While most of the products are custom made and shipped from the Baltic states, we also offer some authentic items made by people from the Baltic region living in other parts of the world (currently we offer crafts by Lithuanians living in Canada and the US). Baltic Shop is a Connecticut, USA based company, established in 1998.
How long will it take to receive the items I order?
That depends. We use various freight carriers, depending on the origin and destination as well as the nature of goods shipped. Most of our products ship directly from the producer’s or importer’s warehouse and usually are shipped out within one week. Some items, such as jewelry, usually are made to order. Estimated delivery time is posted for each product in product description pages.
When will my credit card be billed?
Your credit card will be charged shortly before the items are shipped out. For items made in small quantities which are marked as ‘order’ or ‘special order’ in the product description page, as well as for special requests, will you credit card be charged at the time of ordering.
Do I have to pay sales tax?
For orders shipped to Connecticut (where Baltic Shop is located), a 6% Connecticut sales tax will be applied to your purchase. Otherwise, no tax will be charged.
What about customs?
You will NOT have to make arrangements for your purchase to clear customs if you live in the United States. While there is a small possibility that customs duty will be charged to you, if it does happen, please provide us with the copies of receipts and we will reimburse you.
For deliveries outside of United States the recipient is responsible for any applicable duties. Generally, we have not heard many concerns regarding the duties from our clients. The worst case scenario – if the applicable duty exceeds 10% of the value of your purchase, you can reject the order, it will be sent back to us and we will issue you a credit. If we have any concerns or knowledge of potentially high (more than 10% of the value) duties to be applied by the receiving country, we will also notify you before an order is shipped. Please contact us if you have any concerns or questions about duties.
Do I have to pay for shipping?
Some products are marked “free shipping” (for example, stickers), for all other products you will see the shipping cost on the checkout page before you have completed your purchase. Currently we are charging the same shipping rates to all countries.
Can I get express shipping?
Yes, please contact us by e-mail at email@example.com for rates and delivery scedule for specific items. We will do our best to expedite the process.
How is shipping calculated?
Shipping charges are usually determined by the weight of your order. The cost of shipping is normally added to the price of our products. The shipping charge will be shown as a separate line in your order summary. If the shipping cost is included in the price of the product, you will see 0 (zero) in the shipping .
We negotiate the best deals possible with our freight carriers and pass these savings on to you. Since our products vary in size, weight and origin, the shipping costs reflect these differences. Generally the total shipping costs for a particular order are lower for items shipped from the same country (Latvia, Lithuania, or the US).
How long does delivery take?
Approximate delivery times for each product are posted on the product description pages. Please remember that because Balticshop orders products directly from manufacturers or importers, some time is involved in processing your order. This also means that if you order several types of products at once, they may be shipped from different countries, and may arrive on different days. We are working hard to reduce the delivery time and often it will take less than indicated on the product page.
Can I have a product delivered to a P.O. Box?
Yes, the product will be delivered by the Postal Service. Products shipped by UPS only (such as bread) cannot be delivered to a P.O. Box address.
What is your return policy?
We stand behind the products we sell. If for any reason, you are dissatisfied with your purchase, it can be exchanged or returned for a refund (of product price). If you receive an unwanted, damaged, or defective product from us, we’ll send you a replacement or a full refund (product price plus shipping). If the return is the result of our error, we will also refund shipping cost and the cost of returning the item.
The Baltic Shop accepts most merchandise for return or replacement within 15 days after you receive it. To request a replacement or refund, email our Customer Service Department firstname.lastname@example.org within the 15-day time frame or give us a call at 1-800-506-2312 (North America) or 00 (371) 2928-6434 (Europe).
The following items are non-returnable: items ordered by special orders or requests.
Do you ship internationally?
Yes, we ship orders to all countries. Currently we ship products either directly from the United States or from the Baltic states, depending on the origin of goods and our logistics situation at any given time, therefore, many of our orders are shipped internationally every day. We understand that international shipments sometimes are affected by the governments and by politics. On such (currently rare) occasions we will contact you before the product is shipped out and make arrangements to ship via UPS or otherwise. Unfortunately, due to multiple attempts of fraud, we cannot ship to some countries, including Indonesia, Nigeria under any circumstances.
How much is shipping to my country
Currently we charge the same amount for shipping to all countries. The shipping cost will be calculated and shown on the screen as you add items to the shopping cart. We are putting in an extra effort to reach and establish customers worldwide, that often means we are charging less than the actual shipping expenses to many countries. At some point we may begin to charge higher rates for shipping to some countries in order to recover the actual shipping and insurance costs. In any case, a full shipping cost of your order will allways be shown at the checkout screen before the order is submitted.
How much will it cost in my currency?
To get an idea of how much the purchase will cost in your currency, check out this currency converter. Enter the US dollar amount and then choose your currency from the column on the right side and press ‘convert’. The actual exchange rate you will pay depends on the rates charged by your credit card company, but generally these rates are pretty good.
How long will my international delivery take?
Currently we ship all international shipments via air-mail. We have added estimated delivery time to each product. Although sometimes we have experienced delays, generally international shipments are delivered within the time frame indicated on the product page.
Can you ship internationally via Express carrier?
Yes, we also ship international orders via UPS or DHL. You will need to pay the extra shipping costs, but in return you will receive a speedy service (usually shipping time is 3 days or less from the moment the package is ready for shipping). Please contact us for quotes.
If you have any additional questions regarding international shipping, please contact us at email@example.com, and we will do our best to help you. The list of countries we have not shipped to yet is constantly shrinking.
SECURITY AND PRIVACY
Do you sell or share my name and address with other companies?
We respect the privacy of our customers. We do not sell, rent or share any of our client information to any other party. Your postal address, telephone number and email address will not be sold or made available to other companies.
How safe is it to pay by credit card on the Web?
Perfectly safe. When you enter your payment information into your own computer and click on the Submit button, before your computer actually sends the data, it scrambles (encrypts) the information. Only our server has the key to unscramble (decrypt) it. Once the payment is in our hands, it gets re-encrypted and goes through secure channels to our credit-card processing network. In most cases (unless you call us with a question), human eyes never even see your card number. In fact, it’s a lot safer than reading your card number aloud over the telephone.
If you still have questions, take a look at our Security and Privacy Policies.
Can I get a printed receipt?
You can print the confirmation of your order from the screen which you will see after checking out.
Backordered products policy
Most of our merchandise is shipped directly from our manufacturers or importers. We do our best to stay on top of their inventory, and in most cases, products that are backordered (not in stock) are marked with a backorder flag on the product description page. Sometimes, however, it could happen that an item is out of stock. In this case we will notify you immediately and do our best to resolve the problem as soon as possible.
What is your cancellations policy?
Change your mind? If your order hasn’t been shipped from the distributor yet, we can cancel it and reverse your charges. Once an item has been shipped, you’ll have to return it (at your own expense) to us. If you have changed your mind and want to cancel your order, please send email to info at balticshop.com or call 1-800-506-2312 (North America) or 00 (371) 2928-6434 (Europe). Keep in mind that we try to deliver the products as soon as possible, therefore, some of our products ship out the same day you order them.
When are refunds issued?
If you decide to return something, your refund will be issued after we receive your merchandise.